FAQs

FAQ

Q

Mobi’s – Is there a minimum contract period?

A

No, there isn’t and you can cancel anytime without a penalty.

Q

Are there any setup costs?

A

Yes there are some set up costs. We will give you a quote for these upfront before we start any work.

Q

Once my site is live, how do i make changes?

A

The easiest way to make changes is to email us at support@austindigital.co.nz and we’ll make sure the changes are done with 48 hours.

social

Q

I have a small local business so will it really make a difference?

A

You may be surprised to learn that many people use mobile Internet to find local businesses. It may be local residents who are looking for somewhere new to eat, a place to shop, a new hair salon, or an auto repair shop. Some studies show that when mobile users search the web from their mobile devices, they’re looking to make a purchase soon. In fact, approximately 95% of smartphone users perform “local” searches - and most of them tend to take some type of action. They're either looking for your contact information, hours of operation, directions, or taking a look at the products and/or services you offer. So if your business does not have a mobile-friendly website, you could definitely see an increase in lead and sales by getting one.

Q

What’s the difference between a mobile website and mobile app?

A

A mobile website is designed specifically for the smaller screens and touch-screen capabilities of smartphones and tablets. It can be accessed using any mobile device’s web browser, like Safari on IOS and Chrome on Android. Users simply type in the URL or click on a link to your website, and the website automatically detects the mobile device and redirects the viewer to the mobile version of your website. A mobile APP is a smartphone or tablet application. unlike a mobile website, a mobile APP must be downloaded and installed, typically from an APP marketplace, such as Apple APP or Android’s Play store.

Q

How is a mobile website better than a mobile app

A

Many companies offer a downloadable APP (application) for mobile users to access instead of the original website. This can be a great way to connect with your customers; however, it means they have to spend the time (and sometimes money) to download the application. Since mobile devices often have different operating systems, companies have to make sure their APPS work on multiple platforms. Mobile websites, on the other hand, are compatible with all devices and are instantly available to all mobile users who have a simple internet connection. Whenever an update is made to a mobile a APP, users have to make a point to update the APP on their mobile devices if they want to continue to use it.; whereas any updates made to your mobile website can and are available to users immediately - without any extra effort on their part. When it comes to budgeting, mobile websites are more cost-effective than mobile APPS - and they take less time to develop.

apps-austindigital

Q

Do I need a different website address (domain) for my mobile website?

A

In most cases, no, your mobile website can easily be set-up to work with your existing domain name. The advanced scripts used by many mobile web developers can automatically sense that your user is accessing the site. When that happens, they will be offered the mobile version of your site first. It is recommended that you always provide a direct link to your regular website on your mobile site - just in case viewers want to get more information.

Q

Does a mobile website help with seo?

A

Yes it does. As there’s generally less websites on the Google mobile network we generally find that it’s easier to get good rankings with your mobile site.

Q

How to create a website?

A

After we’ve asked you a few quick questions over the phone, we’ll put together a design mock-up to give you an accurate preview of how your new mobile optimised site will look. Once you approve that we will build your new mobile site and have it live within a week.

Q

What is Website Maintenance?

A

All websites need to be maintained in order to keep the website content current. As a result, some websites need daily updates while others only need periodic maintenance.
Website maintenance services includes revising, editing, or otherwise changing existing web pages to keep your website updated with freshest content. The periodic addition of new web pages is also part of website maintenance services. The rules by which search engines list sites change constantly. Without updating and taking account of these new rules, a web site can easily get “buried” in search engine listings.
Website maintenance services have become a must these days since even if the servers are good offering 99% uptime, still it’s important to check the forms and mail links at least weekly once to be double sure that the enquiries are being forwarded from the website perfectly. We offer you cost-effective website maintenance services and takes on the task of routine website maintenance for existing web sites and make whatever changes are needed as and when required.

What’s included?

Website housekeeping i.e. theme and plug-in updates.

• CMS engine updates e.g. WordPress version update.
• Routine backup of website as well as databases.
• Content updates, announcements, articles, videos etc.
• Image replacement i.e. pictures &/ or graphics.
• Adding/modifying/ removing pages.
• Image manipulation and addition (client supplied images). Picture gallery updates.
• Product updates/ Ecommerce website product loading.
• PDF creation and uploading.
• Adding/ Deleting Email Addresses

Why choose Us?

We are fast – We have a commitment to a two business day turnaround on any task two hours or less. We usually get those tasks done same day.

We are proactive – We monitor your website for optimal performance. Website systems unique to your website installation will require regular updates or maintenance. When critical in nature – such as a security patch or a version update – this work is done immediately and billed to your account. Non-critical items are presented as a ticket for your approval prior to work being completed.
We are knowledgeable – We hire technically skilled and proven web developers. We screen and select so carefully that you don’t have to worry about the level of knowledge or capability. We acquire capabilities as and when needed so that you always stay on top of the ball.

We are accountable – We respect your time since that is your investment. We give the right measure of time for website maintenance services delivery at the right prices.